If you notice a leak at the swivel connections, the complete pot filler will need to be replaced. We do not recommend repairs. Instead, please reach out to our customer care team:
- by filling out the contact form here
- by phone
For Technical Support (e.g. installation, troubleshooting, or parts-related inquiries).
USA: 1-888-328-2383
Canada: 1-800-487-8372Available Hours (Eastern time):
8:00 am - 8:00 pm Mon-Fri
9:00 am - 6:00 pm Sat
Closed on Sundays
Please ensure you have the following information with you when reaching out to us:
- First name, last name and contact phone number.
- Approximate purchase date.
- Place of purchase.
- Receipt or proof of purchase.
- Pictures of the faucet (full faucet and area where the issue occurred).
- Physical address where the faucet is installed.
- State any issue you are having, the more details the better.
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